Frequently Asked Questions

General Information
Tracking orders and packages
Changing order data
Delivery address (different)
Delivery Methods
Delivery abroad
Several orders at the same time
Re-shipments
Complaints
Cancellation
Delivery charges
Payment options

Products
Poster paper
Durability of stickers
Bindings
Bundling (magazines/flyers)
Print colours/special colours
Colour deviations
Coloured paper (printing)
Indoorpaper
The grain of the paper
Scoring and grooving
Maximum paper formats
Plot
Maximum number of pages (magazines)
Punching
Foil coating
Parallel fold/Special parallel fold

Data
Bleed
Labelling data
Data size
Data transmission
Layers
Colour mode
Magazine data
Register marks
Read me files
Cut marks
Lettering / Character sets
Creating black
Visitor card data

Technology
Print types
Raster/dpi
Finishing

General information

Tracking orders and packages
You will always be automatically informed of your order status via email. Should you require additional information please use our contact form.

Changing Order Data
Order data can only be changed by calling us directly, however a changes can not be guaranteed.

Delivery address (different)
A different delivery address can be entered at the checkout.

Delivery Methods
Standard: In the case of orders and data received on weekdays by 10 a.m., delivery will usually be within 5-7 working days, depending on the product.⁽¹⁾
Express: In the case of orders and data received on weekdays by 10 a.m., delivery will usually be within 4-5 working days, depending on the product.⁽¹⁾
SameDay: In the case of orders and data received on weekdays by 8 a.m., delivery will usually be within 2-3 working days.⁽¹⁾

Please be aware, in the case of products with a print run of over 20,000 items, partial deliveries may have to be made for production reasons.

Delivery abroad
Deliveries are only made within England, Scotland, Wales and Northern Ireland.

Several orders at the same time
Please place one order for each product. For each order, you will receive one order number from us. This guarantees optimum dispatch times for each product.

Re-shipments
For re-shipments, the Agent shall charge the following costs for renewed standard shipment:
Package fee shipment (per package) £10.00 excl. VAT (= £11.75 incl. VAT)

Complaints
We cannot accept complaints due to data that has been supplied incorrectly. Should something be delivered that is not to your satisfaction, you can submit a complaint and send it to us. To do this, please contact us. The Total-Quality-Management department will process your complaint and get in touch with you as soon as possible. Please understand that carriage costs and copies of receipts can not be reimbursed or sent back. We cannot accept unfranked packages.

Cancellation
If you would like to cancel your order, please send us an email giving your order number to info@megaprinter.co.uk. We will immediately check to see if cancellation is possible and will inform you by email. Orders that are already in processing, production or dispatch can no longer be cancelled or refunded.

Delivery charges
Delivery charges are included!

Payment options
We offer payment via Google Checkout.

Products

Poster paper
This paper has an opaque base coat, which is wood-free and has wet strength. The reverse is yellowish or blue and does not allow images underneath (e.g. on advertising pillars) to shine through.

Durability of stickers
Limited weather resistance means that the stickers can be used outside to a limited degree. The durability of the print and the material depends on the weather, i.e. the print and the material are durable depending on the substrate and the weather.

Bindings
In the case of magazines, we use saddle stitching (as you know it from common magazines).

Bundling (magazines/flyers)
You can additionally select leaflets and Magazinen of 135g and 170g in bundles of 50 or 100 items.

Print colours/special colours
Printing using HKS special colours is possible on our note paper.

Colour deviations
In spite of the most modern printing machines, there may be slight colour deviations. The print result is dependent on many factors, including the character of the paper of individual manufacturers, e.g. the degree of whiteness, the grain direction and/or whether it is gloss or matt; climatic conditions at the printing site, such as temperature and air humidity. Should colour deviations within the tolerance range arise for reasons of this sort, then due to the way our system works, the fullest use to capacity of our formes and machines, this will not constitute a reason for complaint.

Coloured paper (printing)
We do not provide printing on coloured paper. However, should you want a coloured background, it is possible to create this as a colour in the file.

Indoorpaper
This is poster paper which is printed using an oil-based ink. The print has a limited resistance to UV light and limited weather resistance.

The grain of the paper
For technical production reasons, we unfortunately cannot take into consideration the grain of the paper when placing your order. We therefore cannot always rule out the possibility, under certain circumstances, of slight opening when sheets are folded. Opening can be prevented by scoring papers weighing over 170g/qm.

Scoring and grooving
This is the impression of a linear indentation in paper, cardboard or board using scoring lines or scoring rollers. The material is just displaced and compressed. Scoring prevents the material splitting or breaking when doubled or folded. Please be aware: the grain of the paper cannot be taken into consideration when producing folded goods.

Maximum paper formats
We offer posters at DIN A 0 at paper weights of 100g, 135g (gloss) and 115g on Poster paper and plots on DIN A 0 at paper weights of 115g (Poster paper) and 175g (Outdoor).

Plot
These are recommended for small numbers of items up to approx. 25 pieces. We offer Plots on Poster and Indoorpaper.

Maximum number of pages (magazines)
Magazines with saddle stitching are printed with a maximum number of 64 pages (including cover).

Punching
We print round and oval flyers and stickers. These are punched.

Foil coating
We offer single sided foil laminating for postcards and double sided foil laminating for visiting cards.

Parallel fold/Special parallel fold
Special parallel fold is when the product is folded once in the middle. It is then processed again in a Special parallel fold. We can provide a z-fold of up to 8 pages; over 10 pages, leaflets are processed using a Special parallel fold.

Data

Bleed
Please create a 1 mm Bleed (3mm in the case of posters) on each side in addition to the trimmed size. Important information (such as e-mail adresses, telephone number etc.) should be placed with a spacing of at least 3mm from the edge (5mm in the case of posters and 7mm in the case of magazines). In the case of punched flyers, please allow 1,5 mm bleed. Create your data format so that it fits our standard data format.

Labelling data
JPG or JPEG is a file format for compressed pixel images. The JPG format compresses image files so that they can be used on the Internet or for fast exchange of data. PDF - the Portable-Document-Format is a cross-platform file format for printable documents, which was developed by the company Adobe Systems. TIFF (Tagged-Image-File-Format) is a file format for saving image data. Together with Encapsulated Postscript, it is the most important format for the exchange of data in the pre-press phase. EPS - an Encapsulated-Postscript file, is a graphic file in the PostScript page description language, which meets the particular requirements needed to allow binding of a document.

Data Size
The maximum data size per file is 25 MB.

Data transmission
Please email your artwork to artwork@megaprinter.co.uk. Please be aware that none of your data files may be larger than 25 MB.

Layers
Before delivering your data, please delete all channels apart from CMYK and then reduce all layers to one common layer.

Colour mode
Please always supply your print data in CMYK mode. Colours created in RGB mode are generally never the same as colours created in CMYK mode. Colour saturation should not exceed 300% in total, otherwise this will result in faulty print products. In the case of Express and Same-Day orders, please do not have more than 240% colour saturation. For a deep black, 100 % Black (K) und 50 % Cyan (C) is sufficient.

Do not create any decorative or special colours for any 4-colour products. This will inevitably lead to misinterpretation in the coloration. Please only use process colours in your documents. If special colours are used, we would ask you to always replace these with the appropriate CMYK value..

Please be aware that a colour on your screen or on your printout from an ink jet printer will look slightly different to the finished print product. A computer screen shows colours using the RGB System; an offset printer uses CMYK. Both colour systems are very sophisticated but not every conceivable colour is shown exactly the same in both systems. This is why your data should be created in CMYK mode in image processing programs in order to be suitable for printing.

Magazine data
Magazine with saddle stitching: e.g. DIN A4 12 pages. We need to receive 6 DIN A3 files, i.e. the data must always be created as double pages: this Beispiel shows you the layout of a 12 page Magazin during ordering, trimmed size: 29.7 cm x 42.0 cm, data format: 29.9 cm x 42.2 cm. Important lettering, graphics and information should be placed at least 7mm inside the trimmed size.

Register marks
In multi-coloured products, the register marks guarantee that individual colours are overprinted accurately.

PDF
PDF files (to PDF/X1-a 2001 ):

• A PDF file must be compatible with the ISO PDF/X1-a 2001 standard.
• Always save the PDF as PDF-Version 1.3 and compatible with Acrobat 4.0.
• All images and colour profiles must be embedded.
• Only printable elements are permitted, which means no comments, form fields, buttons or videos.
• PDF files that contain OPI links cannot be printed.
• Permitted colour spaces are CMYK and grey levels. The ICC-based colour spaces CalRGB, CalGray and Lab may only be used in association with an ICC-Profil.
• Avoid N-Channel (colour separation).
• Transfer functions (gradation curves) are not possible.
• Please do not supply Photoshop-PDFs. Always create a JPG/JPEG or TIF/TIFF file from Photoshop.
• The data in your generated PDF file must be created centrally otherwise there may be a misalignment in the document.
• Do not secure PDF files using passwords.

Read me files
Please do not send Read Me files with the print data.

Cut marks
These are fine lines that show the book-binder where the sheets need cutting.

Lettering/Character sets
In the case of vector graphics, all texts must be converted into paths. Please always supply your print data in CMYK mode. Colours created in RGB mode are generally never the same as colours created in CMYK mode. Colour saturation should never exceed 300 % in total, otherwise this will result in faulty print products. For a deep black, 100 % Black (K) und 50 % Cyan (C) is sufficient.

Creating black
The best result is with 100% Black und 50% Cyan (CMYK 50/0/0/100).

Visitor card data
In the case of 4/0 coloured visitor cards in a bundle, please number the data chronologically, e.g. in the case of 2 x 1.000 visitor cards: VK1.pdf. VK2.pdf. In the case of 4/4 coloured visitor cards in a bundle, please name the files as follows: VK1_Front, VK1_Back, VK2_Front, VK2_Back, etc.

Technology

Print types
We carry out Offset and digital printing.

Raster/dpi
Rasters (dots per inch) consist of rows of dots running at right-angles: raster lines. The raster width gives the number of raster lines per cm. A 60 raster, for example, has 60 lines per cm, so there are 3600 raster dots per cm2; see formats.

Finishing
This means work stages after printing, such as collating, folding, grooving or scoring, trimming and saddle stitching (stapling).